Shipping and returns

1. Shipping

   • Free shipping

     Exclusively for peninsular Spain

     The orders will be delivered in a maximum period of 48-72 hours after confirmation of the purchase, provided that they are made before 1 pm on working days (Monday to Thursday).

     For orders placed after 1 pm or on Saturdays or holidays, the order will be processed on the following working day, with this being the time from which the maximum delivery period is counted.

     Transport costs: Totally FREE.

   • Express Delivery

     Exclusively for peninsular Spain

     The orders will be delivered in a maximum period of 24 hours after confirmation of the purchase, provided that they are made before 1 pm on working days (Monday to Thursday).

     For orders placed after 1 pm or on Saturdays or holidays, the order will be processed on the following working day, with this being the time from which the maximum delivery period is counted.

     Transport costs: 2.50€ (incl. VAT)

2. Force majeure

   In situations of force majeure that create an obstacle for the delivery of the products, the Seller will have the right to delay the same and, in the case that these circumstances last for over 15 days, to cancel the order, with a refund for the client of the price paid and without an obligation to provide compensation under any circumstances. Cases of force majeure will be considered, among others, to be: strikes, lack of transport, accidents in warehouses, fire, and in general all causes that cannot be attributed to the Seller.

3. Treatment of packages not delivered by the logistics service.

   The packages that cannot be delivered to the final addressee (for the following reasons: the addressee is unknown as they do not live at the address indicated, they are repeatedly absent or the package is rejected) will be returned to Colton Foster.

   In the case that the addressee is absent, the delivery service will leave a notice stating that they have called and will call again.

   In the case that the delivery address is incorrect, the addressee is repeatedly absent or rejects the package, the packages will be returned to our logistics warehouse. In this case, notification of the incident will be provided via email and a voucher code will be included in the same email for the amount of the package that was not delivered. The client may request cancellation of the voucher and return of the amount paid by contacting our customer care service at yosoy@coltonfoster.com.

   Colton Foster does not commit to reserve the articles that are returned to our facilities, but does commit to return the money for the same.

4. Exchanges, returns and cancellations.

   No exchanges, returns nor cancellations shall be accepted for products that are returned incomplete, broken, damaged, deteriorated, stained or in any state that indicates, within reason, that the product has been used, and shall be returned to the client as quickly as possible.

   All products to be exchanged or returned must be received in the proper packaging.

   • Exchange policy

     The exchange process must be completed within 14 calendar days after receipt of the order and is free of charge to the client.

     You must send an email to compras@coltonfoster.com indicating the order number and the product you want to exchange and why, full pick-up address (street, city, country, postal code), approximate time period, full name, and telephone number.

   • Return policy (due to imperfections, defects or receipt of the wrong product)

     The returns process must be completed in a period of 14 calendar days from the receipt of the product.

     This is at no cost to the client. SONSHOES S.L. shall reimburse the corresponding amount (including shipping costs from the initial delivery) without undue delay and always before 14 calendar days have transpired from the day when SONSHOES S.L. was informed of the decision to cancel the order. Reimbursement shall be made using the same method of payment which was used for the order once the returned product has been received and reviewed.

     You must send an email to compras@coltonfoster.com indicating the order number and products you wish to return, the full pick-up address (street, city, country, postal code), approximate time period for pick-up, your full name, telephone number and reason for the return, whether due to imperfection or defect, with photos where the defects can be seen, and in the case of the wrong product, with a copy of the purchase request.

   • Right to cancellation

     You have the right to cancel your purchase with no need for justification within a period of 14 calendar days from the receipt of the product.

     This is at no cost to the client. SONSHOES S.L. shall reimburse the corresponding amount (including shipping costs from the initial delivery) without undue delay and always before 14 calendar days have transpired from the day when SONSHOES S.L. was informed of the decision to cancel the order. Reimbursement shall be made using the same method of payment which was used for the order once the returned product has been received and reviewed.

     You must send an email to compras@coltonfoster.com indicating the order number and the products you wish to return, the full pick-up address (street, city, country, postal code), time period, your full name and telephone number.